Scheduled Care
Appointments and respite shifts are scheduled in advance and depend on staff availability.
Clear expectations for families
Policies designed to support reliable scheduling and respectful communication.
Tender Care understands that family circumstances can change unexpectedly. These guidelines help families know what to expect before, during and after scheduled care.
Scheduling & cancellations
Simple expectations make care easier to coordinate.
Families are encouraged to provide as much notice as possible whenever a scheduled service needs to change.
24-Hour Notice
Families should provide at least 24 hours’ notice whenever possible when cancelling a scheduled service.
Late Cancellation
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee as outlined in the family’s service agreement.
Emergency Cancellation
Emergency situations will be considered individually and handled with compassion and reasonable flexibility.
Late Arrival
Families are asked to communicate if they will be late for a scheduled pickup or handover.
Schedule Changes
Requests for additional hours or changes to scheduled care depend on availability and must be confirmed by Tender Care Respite Services.
Why communication matters
Changes are easier to manage when everyone knows what is happening.
Clear notice allows Tender Care to plan responsibly, protect staff availability and keep expectations transparent for families.
Notify early
Provide as much notice as possible for changes or cancellations.
Confirm changes
Additional hours or schedule adjustments are not final until confirmed.
Communicate delays
Let Tender Care know if a pickup or handover will be late.
Discuss emergencies
Unexpected situations are considered individually with reasonable flexibility.
Service scope
Some types of support require additional qualifications and safeguards.
Tender Care’s exact legal service scope depends on its Alberta business setup, applicable licensing or regulatory obligations, staff training, insurance, permissions and the needs of the child.
Personal care
Personal care should only be offered when appropriate training, permissions, insurance and any applicable regulatory requirements are in place.
Transportation
Transportation should only be provided when suitable authorization, insurance, safety arrangements and any applicable requirements are in place.
Medication
Medication-related support should only be offered when the appropriate training, permissions, procedures and safeguards are in place.
Complex medical needs
Support involving complex medical needs should only be offered where Tender Care is appropriately trained, equipped, insured and permitted to provide the requested care.
Specialized support
Any specialized support should be discussed before booking so suitability, qualifications and required safeguards can be considered.
Family service agreement
The specific arrangement should be confirmed before care begins.
A family service agreement can outline the details that apply to that family, including scheduling, fees, responsibilities, expectations and any agreed care arrangements.
Important note
Website information does not replace family-specific agreements.
Where a family service agreement contains more specific terms, those terms should be reviewed carefully and discussed directly with Tender Care.
Need clarification before booking? Call Tender Care at +1 780-616-2248 to discuss scheduling, cancellations, service boundaries or any support needs that may require additional training or permissions.
Clear expectations, better care
Questions are easier to resolve before the care period begins.
Review the Family Intake information or contact Tender Care directly if anything in the scheduling or service-scope guidance is unclear.